Items purchased on sale cannot be exchanged or returned. We do not provide cash refunds for returned items. We only offer E-vouchers for any full-price returned/exchanged article.

Your satisfaction means everything to us. If your purchase is not quite right, you may request an exchange within 14 days of delivery, as long as the item is unused, in its original condition, and with all tags attached.

With care and clarity:

• While cash refunds are not available, we are happy to provide an e-voucher for all eligible returns or exchanges.
• Sale/discounted items are not eligible for exchange.
• Items that are untagged, worn, washed, or altered cannot be returned or exchanged.
• Return and re-delivery shipping costs are handled by the customer.
• Online exchanges include a Rs. 300 delivery charge per parcel.
• Once we receive your return, our team gently reviews it to ensure it meets our exchange guidelines. If the criteria are not met, we may not be able to process the return or exchange.
  
  We truly value you and are always here to support you in making your experience smooth, easy, and pleasant.

Full-price in original condition, purchased on image1993.com may be exchanged to any image store to expedite the exchange process free of charge within 14 days of delivery. In order to do so, you must bring the receipt provided with your order – no exceptions will be made. Store associates will process your exchange right away.

If you have any complaints about your order, we will exchange the product(s) only if there is a manufacturing defect or a shipping error on our team's part. You can get in touch with our customer service center by emailing us pictorial proof/images of the defective product at customerservice@image1993.com or by calling us at
021-11-11-IMAGE(46243) within 14 days of the delivery date and we will arrange a pickup from your shipping address mentioned at the time of placing your original order.

You have the flexibility to cancel your order any time before it is processed. Simply reach out to our Customer Services Team for assistance. If your order has already been processed, you will receive a notification via SMS/Email, and our 'Return and Exchange Policy' will apply accordingly. Please be aware that Image reserves the right to cancel orders for various reasons, including quality concerns, suspicious account activity, or unavailability of the ordered item in stock. We value your satisfaction and are here to assist you throughout your shopping journey. If you have any questions, feedback or need further assistance, feel free to reach out to us.