FAQ's

1. Use our store link i.e https://pk.image1993.com/ to find what you like.

2. For ordering through the product page, you can enter the quantity & sizes of products that you want to buy and click "Add to Cart".

3. Clicking on the "Add to Cart" button will take you to your Shopping Cart screen where you'll see a list of the products you've selected, the price, quantity, subtotals and grand total.

4. Click "Proceed to Checkout".

5. Fill in the "Contact Information". Click "Continue to Shipping Method".

6. Fill in the "Billing Information" and "Shipping Method" forms.

7. In the Payment Information form, "Cash on Delivery" will be selected by default.

8. To confirm your order click on "Complete Order", note your Order Number which will be provided to you at the "Thank You" page.

9. Your package will be delivered via courier before or on the expected delivery date.

You can also Create an account on our website. This will help you to see your order history.

Login Link: https://pk.image1993.com/pages/create-account

Note: account creation is not compulsory to place the order.

Once you have placed your order, you will receive a confirmation email & SMS. If you do not receive an email, contact our customer service at customerservice@image1993.com or call at 021-111-146-243.

You can track your order at https://pk.image1993.com/pages/track-your-order by adding your order number & Email or by using CN Number.

We offer the following payment methods:

Visa

MasterCard

Cash on delivery (COD)

Union pay

PKR 200 will be charged on each order in Pakistan.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code are mentioned clearly while placing an order. On the second failed attempt, the item will be returned back to us until further instructions are provided by the customer.

By signing up an account at https://pk.image1993.com/account/login you will be able to access and manage your account information easily. This includes:

Checking your order status

View your complete order history

If a product runs out, it will either not be visible on the website or it will be marked as "Out of Stock". An order may only be placed once the product shows as "Available" on the website. For this, you can use "Notify Me When Available" on the product page, Once an item back in stock you'll get a notification via Email or SMS, So you can place your order of the desired article.

Please note that images of each product's colour and design may vary slightly from the actual product's colour and design, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, size, and other factors.

Yes. You just have to subscribe to the Image newsletter by filling in your email ID, and you will receive information about the latest Image items, articles and events.

You can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe".

Yes. You can cancel your order by contacting our customer service department.

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department.

Image only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department.

If you were to, accidentally, receive an item that you did not order, please contact our customer service.

You can share any queries or comments by calling 021-111-146-243 or email us at customerservice@image1993.com